One successful L1 first-human handoff on this exact company route is granted automatically after the identity, callback, access, and live-route checks pass. The seven-day window starts when the grant is issued; failed, no-human, or missed callback attempts do not consume it.
Approved route · UPSStuck in the UPS phone tree?
Stuck in the UPS phone tree?
Talk to the first human.
Exact approved department scopeUPS
- Tracking and delivery
Caller AI handles only this approved UPS route's Tracking and delivery entry phone tree and initial wait, then calls your verified phone when the first human answers.
1 first-human handoff freeNo card requiredAutomatic after checks
The first human may still transfer you internally.Caller AI is an independent service and is not affiliated with or endorsed by UPS.The promise boundary
Count the first-human handoff.
This promise covers UPS · Tracking and delivery only.
$12/month includes two successful first-human handoffs. Failed, no-human, or missed callback attempts do not count.
The first human may need an internal transfer. Caller AI does not promise L2 correct-department routing or L3 issue resolution.